Terms and Conditions for Nutrition Consultation Services

Last Updated: August 4, 2025

These Terms and Conditions govern the provision of nutrition consultation services provided by JJ Bernard (Nutrition. Hauora. NZ), The Health Coach, to you the Client. By engaging our Services, you agree to be bound by these Terms. Please read them carefully.

1. Scope of Services

• Nature of Services: The Health Coach provides personalized nutrition consultations, which may include dietary assessments, meal planning, nutritional guidance, and lifestyle recommendations. These Services are intended to support your health and wellness goals.
• Not Medical Advice: The Health Coach is not a licensed medical professional. The Services provided are not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical conditions or concerns.
• Client Responsibility: You are responsible for providing accurate and complete information about your health, medical history, and dietary preferences to ensure the Services are tailored appropriately.

2. Eligibility

• You must be at least 18 years old to engage our Services, unless parental consent is provided for minors.
• You agree to disclose any medical conditions, allergies, or dietary restrictions that may impact the Services.

3. Payment Terms

• Fees: The fees for Services will be communicated to you prior to booking. All fees are in [NZD] and are subject to change with prior notice.
• Payment Schedule: Payment is due in full at the time of booking unless otherwise agreed in writing. For ongoing coaching packages, payment may be required upfront or on a scheduled basis as outlined in your agreement.
• Non-Refundable: All payments are non-refundable except as outlined in the Cancellation Policy below.

4. Cancellation and Rescheduling Policy

• Client Cancellations: You must provide at least 24 hours’ notice to cancel or reschedule a consultation. Cancellations with less than 24 hours’ notice or no-shows may incur a full session fee.
• Health Coach Cancellations: If we need to cancel or reschedule a session, we will provide reasonable notice and offer an alternative time or a refund for that session.
• Program Termination: If you choose to terminate an ongoing coaching program early, no refunds will be provided for unused sessions unless otherwise agreed in writing.

5. Confidentiality

• We will treat all personal and health-related information you provide as confidential, except where required by law or with your explicit consent. Please see our Privacy Policy for details.
• You agree not to share proprietary materials, such as meal plans or resources provided by the Health Coach, with third parties without written permission.

6. Client Responsibilities

• Accuracy of Information: You agree to provide accurate and up-to-date information regarding your health, diet, and lifestyle to ensure the effectiveness of the Services.
• Compliance: You are responsible for following the nutritional guidance provided to the extent you deem appropriate. The Health Coach is not liable for outcomes resulting from non-compliance or misinterpretation of guidance.
• Medical Clearance: If you have pre-existing medical conditions, you agree to obtain clearance from a healthcare provider before implementing significant dietary or lifestyle changes recommended during consultations.

7. Disclaimers and Limitations of Liability

• No Guarantees: While we strive to provide high-quality guidance, we do not guarantee specific health outcomes or results from following our recommendations.
• Health Risks: You acknowledge that dietary and lifestyle changes carry inherent risks, and you assume responsibility for any adverse effects resulting from implementing our recommendations.
• Limitation of Liability: To the fullest extent permitted by law, the Health Coach shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services, including but not limited to health complications or financial losses.

8. Intellectual Property

• All materials provided during consultations, including but not limited to meal plans, guides, and handouts, are the intellectual property of MR J J Bernard. (Nutrition.Hauora.NZ) You may use these materials for personal, non-commercial purposes only.

9. Termination of Services

• We reserve the right to terminate Services at our discretion if you fail to comply with these Terms, provide false information, or engage in behavior that disrupts the coaching relationship.
• You may terminate Services at any time by providing written notice, subject to the Cancellation Policy.

10. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of New Zealand.

11. Changes to Terms

• We reserve the right to modify these Terms at any time. Updated Terms will be communicated to you via email or during your next consultation. Continued use of our Services after such changes constitutes your acceptance of the revised Terms.

12. Contact Information

• For questions or concerns regarding these Terms or our Services, please contact us at

nutrition.hauora.nz@gmail.com

By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.